Internationally Accredited ITIL® Certification Courses and Simulations
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ITIL® Foundations V3 - 3 Days (18 PDU's)
Delivered over three days the course features lectures, discussion, team exercises and quizzes. It culminates with an
optional, one-hour certification examination. This course provides 18 Professional Development Units (PDU's) for
students who are PMP® certified. Cost: $2195.00 (includes course workbook, interactive case study, and exam)
Register Online: ITIL® Foundations V2 to V3 Bridge - Web Based Training or 1 Day Custom Onsite Training Course Description: This training program enables ITSM Version 2 certified students to upgrade their Foundation certification to Version 3 of the IT Infrastructure Library. Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs. Delivered via E-Learining (Web Based Training) or onsite, the course features lectures, discussion, case study team exercises and quizzes. View Full ITIL Foundations V2-V3 Bridge Course Description Prerequisites: ITIL V2 Foundations Certificate Note: This course is only available for onsite training or Web Based Training (WBT) at this time. Please call 1-866-856-3117 to schedule a custom training event at your facility. ITIL® V3 Service Operational Support and Analysis Capability Certification (OSA) - 5 Days *The "ITIL® Intermediate" courses are the ITIL v3 updates for the "ITIL® Practitioner" courses in ITIL® v2 Course Description: This hands on, instructor led program leads to an ITIL Intermediate Certificate in Operational Support and Analysis (OSA). The course centers on the ability of the IT organization to deliver and support IT services on a day to day basis. The focus is on effectively monitoring events, responding to user requests, minimizing the impact of incidents, and identifying and proactively resolving underlying problems. View Full ITIL v3 Operational Support and Analysis (OSA) Capability Course Description Process areas include:
Service Operations is where IT strategy is executed, and the IT organization delivers the services required by the business. Organizations with effective Operational
Support and Analysis capabilities are better equipped to meet agreed upon Service Levels and deliver value to the business.
Cost: $3195.00 (Includes course workbook and exam) Schedule: Arlington, VA (Washington, DC):
San Diego, CA:
ITIL® V3 Service Capability Certification: Release, Control, and Validation (RCV) - 5 Days *The "ITIL® Intermediate" courses are the ITIL v3 updates for the "ITIL® Practitioner" courses in ITIL® v2 Course Description: This hands on, instructor led program leads to an ITIL® Intermediate Certificate in Release, Control, and Validation (RCV). The course centers on the ability of the IT organization to effectively control service assets and transition IT services from Design to Operations. The focus is on ensuring that IT services are designed to meet the needs of the business, balancing the business need for agility with the operational need for stability, and protecting the live environment when deploying new or changed services View Full ITIL v3 Release, Control, and Validation (RCV) Capability Course Description Process areas include:
IT Organizations with effective Release, Control, and Validation capabilities are better equipped to manage a high volume of business driven change, while minimizing the adverse effects associated with changes. Effective knowledge management enables systemic organizational learning and improvement. An optional 90 minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course. The course provides Four (4) credits toward ITIL v3 Expert certification. Prerequisites: V3 Foundation Certificate in IT Service Management or a V2 foundations Certificate and a v2-v3 Foundations Bridge certificate, along with IT or ITSM operational experience. See Full Course description for details. Cost: $3195.00 (Includes course workbook and exam) Schedule: Phoenix, AZ:
Irvine (Orange County), CA:
San Diego, CA:
Arlington, VA (Washington, DC):
ITIL® V3 Service Capability Certification: Service Offerings and Agreements (SOA) - 5 Days *The "ITIL® Intermediate" course modules are the ITIL v3 updates for the "ITIL® Practitioner" courses in ITIL® v2 Course Description: This hands on, instructor led program leads to an ITIL Intermediate Certificate in Service Offerings and Agreements (SOA). The course centers on the ability of the IT organization to translate business requirements into effective IT services, and to effectively and accurately negotiate, agree, and document service levels. The focus is on managing and maintaining the full Service Portfolio, including planned services, existing services, retired services, and services in transition. View Full ITIL v3 Service Offerings and Agreements (SOA) Capability Course Description Process areas include:
Service Offerings and Agreements focus on several of the key interfaces between IT and the business. Organizations with
effective Service Offerings and Agreements capabilities are better equipped to design and document effective services to
meet specific business needs, manage demand for services and associated financial concerns, improve service availability,
and to negotiate and implement appropriate supporting agreements.
Cost: $3195.00 (Includes course workbook and exam) Schedule: San Diego, CA:
ITIL® Service Manager V2 Boot Camp - 12.5 Days Course Description: This hands on, instructor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge.
Prerequisites: The candidate must hold an ITSM Foundation Certificate, and have a minimum of five years of relevant experience in Information Technology. Cost: $7995.00 (includes course workbooks, case study, and both exam fees) Schedule: Irvine, CA (Orange County):
Phoenix, AZ:
San Diego, CA:
Register Online: Note: Candidates who wish to sit for the ITIL Service Manager Certification Exam must register and provide proof of qualification no more than 3 weeks prior to the first day of class. Candidates are encouraged to register as early as possible to allow for shipping and review of course materials prior to class. ITIL v2 to v3 Service Manager Bridge (for ITIL Expert® Certification) - 4 Days Course Description: This course introduces current ITIL® v2 Service Managers to version 3 of ITIL, and prepares students to take the certification exam for ITIL® Expert Certification. View Full v2 to v3 Service Manager Bridge Course Description
Cost: $3195.00 (includes course workbooks and Exam) Schedule: Phoenix, AZ:
San Diego, CA
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Upcoming Certification Courses
July 20-24
PMP Exam Prep Training course in Arlington, VA (Washington, DC)
July 20-22
ITIL v3 Foundations Training in Arlington, VA (Washington, DC)
Aug 3-5
ITIL v3 Foundations Training in San Diego
Aug 10-14
PMP Exam Prep Training course in San Diego, CA
View Full Schedule
