ITSM, ITIL Certification Training Courses: Foundations V3, ITIL Expert, Service Manager, Onsite Training

Internationally Accredited ITIL® Certification Courses and Simulations


Our Guarantee: Every ITIL® course we offer will be taught by an experienced ITIL® Service Manager - the highest level of certification available - to give students the greatest possible chances for success!



ITIL® Foundations V3 - 3 Days (18 PDU's)

Course Description: This hands on, instructor led, ITSM Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by ISEB, EXIN, and PMI the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Delivered over three days the course features lectures, discussion, team exercises and quizzes. It culminates with an optional, one-hour certification examination. This course provides 18 Professional Development Units (PDU's) for students who are PMP certified.

View Full ITIL Foundations V3 Course Description

Prerequisites: None, although some level of IT understanding is recommended.

Cost: $2195.00 (includes course workbook and exam)

Schedule:

Phoenix, AZ:
  • 3 Days - Sept 29 - Oct 01
  • 3 days - Nov 17-19
San Diego, CA:
  • 3 days - Oct 28-30
  • 3 days - Jan 26-28, 2009
Des Moines, IA:
  • 3 days - Dec 02-04
Dubai, UAE:
  • for course dates and locations
Melbourne, AUS:
  • for course dates and locations

Register Online:


ITIL® Foundations V2 to V3 Bridge - Web Based Trainng or 1 Day Custom Onsite Training

Course Description: This hands on, instructor led, certification training program enables ITSM Version 2 certified students to upgrade their Foundation certification to Version 3 of the IT Infrastructure Library. Accredited by EXIN and ISEB, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

Delivered via E-Learining (Web Based Training) or onsite, the course features lectures, discussion, case study team exercises and quizzes.

View Full ITIL Foundations V2-V3 Bridge Course Description

Prerequisites: ITIL V2 Foundations Certificate

Note: This course is only available for onsite training or Web Based Training (WBT) at this time. Please call 1-866-856-3117 to schedule a custom training event at your facility.



ITIL® V3 Service Lifecycle Certification: Service Operation - 3 Days

Course Description: This hands on, instructor led program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle.

An optional 90 minute, closed book multiple choice, multi-part, scenario based examination is administered by an independent proctor at the end of the course.

View Full ITIL Service Lifecycle Operations Course Description

Prerequisites: V3 Foundation Certificate in IT Service Management along with IT or ITSM operational experience.

Cost: $2195 (Includes course workbook and exam)



ITIL® Service Manager V2 Boot Camp - 10 Days

Course Description: This hands on, instructor led program is the highest level of professional IT Service Management certification available. The candidate who achieves this certification has demonstrated not only an in-depth knowledge of IT Service Management but also a practical application of that knowledge.


The program spans 8 days of lectures, student assessments, group activities and after hours reading assignments. The remaining 2 days are dedicated to exam preparation and testing.

View Full ITIL Service Manager V2 Course Description

Prerequisites: The candidate must hold an ITSM Foundation Certificate, and have a minimum of five years of relevant experience in Information Technology.

Cost: $7995.00 (includes course workbooks, case study, and both exam fees)

Schedule:

Phoenix, AZ:
  • 10 Days - Oct 02-11
San Diego, CA:
  • 10 days - Oct 13-22
San Jose, CA:
  • 10 days - Nov 03-12

Register Online:


Note: Candidates who wish to sit for the ITIL Service Manager Certification Exam must register and provide proof of qualification no more than 3 weeks prior to the first day of class. Candidates are encouraged to register as early as possible to allow for shipping and review of course materials prior to class.


ITIL v2 to v3 Service Manager Bridge (for ITIL Expert® Certification) - 5 Days

Course Description: This course introduces current Service Managers to version 3 of ITIL, and prepares students to take the certification exam for ITIL Expert Certification. View Full v2 to v3 Service Manager Bridge Course Description


The program spans 5 days of lectures, student assessments, group activities and after hours reading assignments.


Prerequisites: The candidate must hold an ITIL v2 Service Manager Certification

Cost: $3195.00 (includes course workbooks and Exam)

Schedule:

Phoenix, AZ:
  • 5 Days - Dec 08-12
  • Other dates pending; please contact us to bring this course to your city

Contact us for more information about ITIL Expert Certification and special offers!

Upcoming Certification Courses

Sept 29- Oct 1

ITIL® V3 Foundations, Phoenix, AZ

Oct 02-11

ITIL® Service Manager Boot Camp, Phoenix, Arizona

Oct 13-22

ITIL® Service Manager Boot Camp, San Diego, CA

View Full Schedule

Creative Enterprise Solutions LLC
info@ceslearning.com
(866) 856-3117