Course Description: This is the fastest and most cost effective way for current ITIL Service Managers to achieve ITIL Expert. ITIL® v3 moves from the "process focused" approach of v2 to a "Service Lifecycle" approach. Particular attention is paid to Service Improvement and overall IT Strategy. This course gives an intense examination of the changes in the new volumes:

• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement

Course Topics Include:

• New and Changed Processes
• ITSM Implementation Considerations
• Description of ITSM Roles and Responsibilities
• Understanding and Maximizing Return on Investment
• Developing effective test criteria for new services
• Assigning Value to Services
• Methods for Continuous Service Improvement

Who Should Attend: IT Managers & Directors, CIOs, Process Owners, Project Managers, Business Analysts, and managers and consultants responsible for the successful implementation and management of ITSM programs.

Prerequisites: The candidate must hold a Manager's Certificate in IT Service Management, and must complete an accredited training course in order to sit for the exam.

Exam: The ITIL Expert examination consists of 20 complex multiple choice questions. Candidates will be given 90 minutes to complete the examination. Certification is through the Information Systems Examination Board (ISEB). Candidates must earn a score of 80% (16 out of 20) to receive the ITIL Expert certificate.

Cost: $3195.00 (includes course workbook and exam)

Schedule:

Register Online:

Note: Candidates who wish to sit for the ITIL Expert Exam must register and provide proof of qualification no more than 2 weeks prior to the first day of class.