Links:

• Official ITIL Site
• Project Management Institute (PMI)
• International Association of Business Analysis (IIBA)
• ITSM Now! - Topics in ITIL and IT Service Management
• Creative You - A Blog by Erika Flora, MS, PMP

White Papers:

• Using ITIL® to Drive Business Innovation

Articles and Publications:

• CIO.com: Making ITIL Fit Your Org Chart
• CIO.com: Is Your Configuration Management System Built to Last?
• CIO.com: Economic Challenges Present Opportunities for Great CIOs
• CIO.com: Don't be Intimidated by ITIL®
• Biz San Diego Magazine: 10 Rules for Successful ITIL Implementation
• CIO.com: Using ITIL® to Drive Business Innovation
• CIO.com: The Service Management Approach to IT